Terms and Conditions

Consumers

The Website is offered to you conditional on your agreement with these terms and conditions (the “Terms and Conditions”) and your continued use of it signifies agreement with them in their entirety.

Please read this carefully as it affects your legal rights and sets out in these Terms and Conditions on which we, the British Hair Institute ("us", "we", "BHI"), will allow you to use this website (the "Website”, which for the avoidance of doubt includes any Restricted area which is accessed by BHI Members, registered users or subscribers) and the information contained within it.

All goods and services sold by BHI, (which also includes those provided free of charge to customers from time to time), whether purchased online through the Website or offline by telephone or paper order, shall be and are subject to these Terms and Conditions and any reference to purchasing goods and services on the Website shall refer in equal measure to any such goods or services purchased offline.

Purchasing Goods and Services

We may from time to time offer the opportunity to purchase certain goods and services on the Website and Offline, including applications, registrations and payment for examinations, assessments, study materials and courses. “Offline” refers to brochures and other printed publications produced by the BHI from time to time. Please review all of the information which you intend to submit before you make payment. By submitting this information, you confirm that all of it is accurate, true and complete.

If we accept your offer and agree to enter into a contract with you, we will keep a record of the transaction for a period of 6 years.

Price

The Price means the price for the goods or services, inclusive of VAT. Prices quoted on our Website and Offline are in pound sterling. Prices quoted in other currencies are for information only. Goods and services must be paid in pound sterling. The BHI will not accept liability for any local taxes or charges, including currency conversion charges applied by your bank or payment processor. Where relevant, standard delivery charges will be applied at the checkout (for web purchases) and are detailed on the relevant application form (for Offline purchases). Expedited deliveries may incur additional postage charges which will be communicated and agreed in advance between us.

Payment

When you offer to purchase any goods or services from us Offline, by telephone, by paper application form or on the Website by clicking the 'Submit' button, you agree to these Terms and Conditions. By completing and submitting the paper application form / electronic order form or ordering by telephone, you are making an offer to purchase goods or services which, if accepted by us, will result in a binding contract. We reserve the right to refuse your order, in which case you will be notified accordingly.

The Price, in pound sterling, may be paid by credit or charge/debit card (some paper orders and overseas orders are paid by cheque or bankers draft). The Price will be deducted from your card if and when we have accepted your order. If your order is not accepted by us we will inform you.

Cancellation and Termination

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a right of cancellation in respect of the goods and services sold by the BHI, which right shall (subject to the Regulations) expire fourteen calendar days from the day on which either the goods are received by you, or a person nominated to receive the goods on your behalf, or your order for services is accepted by the BHI.

If you wish to cancel, you must notify Customer Services by email (info@bhi.org.uk). Where goods have been supplied to you prior to such cancellation they must be returned to us, in the condition in which they were supplied to you, at your expense. Reimbursement for any monies paid by you, including standard delivery costs, which relate to the cancellation will be sent to you within fourteen days of receiving the notice of cancellation or if goods are to be returned to us, within fourteen days of their receipt or proof of sending.

Force Majeure

We reserve the right to cancel, suspend or vary the operation of our obligations to you if events occur which are beyond the reasonable control of BHI, including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdown, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any other event outside our control; and we shall not be held liable for any breach of contract or in tort resulting from such an event.

We will not be liable for any loss, damage, expense, costs, delays or other liability whatsoever (including without limitation any financial losses such as loss of profit) which you may incur as a result of any event beyond our reasonable control (including without limitation any failure of transmission, communication, computer or other facilities or your inability to access the Website for any reason or any failure, error or delay in the sending or receiving of any notice or communication or instruction through the post or any electronic medium).

Warranties and Liability

We will perform any services with reasonable skill and care. Except as otherwise provided in these Terms and Conditions, and except where goods or services are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, representations and undertakings, whether express or implied, statutory or otherwise, including but not limited to warranties of satisfactory quality, accuracy, fitness for a particular purpose and of non-infringement of the rights of a third party, are hereby excluded to the fullest extent permitted by law. Where goods or services are sold to a person dealing as a consumer, nothing in these Terms and Conditions shall affect his or her statutory rights.

Our liability (if any) under these Terms and Conditions in respect of any defect in the goods or services or of any duty owed to you under these Terms and Conditions will be limited to the Price paid by you or if lower, the amount available under any responding insurance policy.

Nothing within these Terms and Conditions operates so as to exclude, limit or restrict our liability for death or personal injury.

Limitation of Liability and Disclaimers

We do our best to ensure that the information on the Website and our Offline publications are accurate and helpful at all times. However, we cannot ultimately warrant the accuracy of that information and cannot be held liable for any use you make or reliance you place on it, except as specifically agreed with us in any further agreement we may make with you in writing.

The information provided is general in nature, and is not intended as expert advice. It is not a substitute for advice provided by a professional adviser or other suitably qualified professional. You are advised to consult with a specialist or other suitably qualified professional and to check product information for full details, changes and new information regarding any product.

You will indemnify BHI against any and all claims, damages, losses, liabilities and costs arising from and in connection with your use and/or abuse of the Website or your breach of these Terms and Conditions.

Any link (be it a hyperlink or other referral device) either described in an Offline publication or used on the Website (including any Restricted area) is provided solely for the use and convenience of the visitor. The link does not represent any endorsement or recommendation by us and does not mean that we have any association with the linked website. We are not responsible for the content of any websites that have links either to or from the Website or for the legal consequences of your entering into any contracts with the third parties that have these linked websites and we do not accept any liability for any loss, damage, expense, costs or liability whatsoever incurred by you as a result.

Access to, and use of, the Website is at your own risk and we do not warrant that the use of the Website or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.

Vexatious and Abusive Communication and Behaviour

BHI employees and people undertaking work on behalf of the BHI will not be subjected to harassment and will not engage with customers (whether members or non-members) who become abusive or whose complaints/enquiries are vexatious. Repeated complaints/enquiries from people who are abusive or vexatious may result in a complaint/enquiry taking longer to complete than necessary. The BHI reserves the right to cease to communicate with a consumer about a particular matter, or at all, if communication with the BHI is felt to be abusive or vexatious. The BHI may also take disciplinary action against any member who is found to have demonstrated abusive or vexatious behaviour. All forms of communication including email, letter and telephone or face to face conversations, are covered by this policy.

Intellectual Property Rights

All Intellectual Property Rights and goodwill in Offline publications or relating to the contents of the Website belong to either ourselves or to our suppliers.

In particular, the BHI asserts its ownership of the trademarks displayed in relation to names, endorsements and awards (whether registered or not) and nothing contained in these Terms and Conditions or the Website should be construed as granting by implication, estoppel, or otherwise, any licence or right to use any of the trademarks whether Offline or online without our permission. However, copying and printing of those webpages which contain the trademarks is permitted within the scope of the licence contained at "Your use of the Website" below.

Your use of the Website

• You may download to a local hard disk and print extracts from the Website solely for personal use.
• You may not reproduce part or all of the contents of the Website in any form unless it is for personal use.
• You may not copy or otherwise incorporate into, or store in, any other website, electronic retrieval system, publication or other work any of the content of the Website in any form (whether hard copy, electronic or other).
• You may not frame or link to the Website or any part of it without our express permission.

Where you have the opportunity to add or post content to the Website (including any Restricted area of the Website) you must only do so to send messages and material that are proper and appropriate to it and you shall not do any of the following:

• (a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where applicable) of others;
• (b) publish, post, distribute or disseminate any material which is obscene, indecent or unlawful;
• (c) advertise or offer to sell any goods or services, or conduct or forward surveys, contests, or chain letters;
• (d) upload files that contain software or other material protected by intellectual property laws (or by rights of confidentiality or privacy, where applicable) unless you own or control the rights thereto or have received all necessary consents;
• (e) upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of our or another's computer;
• (f) upload files which contain an active hyperlink to another website;
• (g) delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded;
• (h) falsify the origin or source of software or other material contained in a file that is uploaded; and/or
• (i) download any file posted by another user of the Community Area that you know, or reasonably should know, cannot be legally distributed in such manner.

We shall be entitled at any time to delete, remove or suspend the whole, or any part, of any content added or posted to the Website without notice and without incurring any liability.

Data Protection & Privacy

We will use our best endeavours to safeguard the privacy of our users. For further information, including of our data processing practices please read our Privacy Statement.

Information to Improve Our Website

We collect information automatically about your visit to our Website. This information is used to help us follow browsing preferences on our Website so that we can regularly improve our service.

Cookies

The main use of cookies is to assist your use of the Website, and allow you to access Restricted areas of the Website without entering your personal details each time. However, in certain areas of the Website we may use cookies to collect and store information about you and how you use the Website. If you do not want cookies to be used in this way, you can set your browser to disable them. For more details on cookies and disabling them you may wish to visit www.aboutcookies.org.

General Notices

We reserve the right to change these Terms and Conditions under which the Website is offered at any time. Any such change in these Terms and Conditions will be effective once reflected in the text of the Terms and Conditions and published on this webpage or Offline. You should check these Terms and Conditions periodically to ensure that you are aware of, and complying with, the current version.

Nothing in these Terms and Conditions is intended to confer a benefit on, or to be enforceable by, any person who is not a party to these Terms and Conditions, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

The interpretation, construction, effect and enforceability of these Terms and Conditions shall be governed by English Law, and you and we agree to submit to the exclusive jurisdiction of the English courts for the determination of disputes.